State of Building a Unified Customer Profile: Insights from a 2022 Customer 360 Benchmarks Study

APQC WEBINAR SPONSORED BY AWS

  • DATE & TIME

    November 9 | 12:00 p.m. CST
    Duration: One Hour
    Convert to your time zone: https://everytimezone.com/s/0cb3baa2

  • SPEAKER DETAILS

    Lisa Fairbanks & Jason Yung, AWS
    Jeff Varney & Matt Zacher, APQC

  • WEBINAR SUMMARY

    Despite continued global investments in Customer 360, a recent survey by Gartner found that only 14% of organizations have been able to create a unified view of their customer. With customer expectations at an all-time high and few organizations able to unify their customer data, we’re left with a new set of questions - What is the promise of Customer 360? What are the results other organizations are realizing? And, what’s setting the leaders apart from the laggards?

    In this webinar, APQC's Jeff Varney and Matt Zacher will share results from the 2022 Benchmarking Study, including the quantifiable business impacts being realized by organizations that have successfully implemented a Customer 360. They will also be joined by Lisa Fairbanks, Head, Customer Experience (Cx) Solutions at AWS and Jason Yung, Principal Analytics Specialist for AWS to share insights on how organizations can maximize the business value of their Customer 360 projects, including the infrastructure approaches that lead to better business outcomes.

Section 2: Spin Straw into Gold

If you're in a pinch and have a murderous king who is demanding that you spin straw into gold overnight or have your head cut off, don't worry, we're here to help and save your head.

The gold we create from straw is 100% authentic gold, and is backed by our personal guarantee. Your murderous king won't be able to tell the difference between our StrawMade™ gold and the real thing. The crazy, brutal, bipolar king will be so happy with the gold, that instead of chopping off your head, he'll make you his queen instead!

  • No Job too Large

    If you've got just a small tower room filled with straw, or a whole gigantic hall, we can convert it all to gold.

  • Overnight Results

    Rumpelstiltskin works around the clock to get you the results you need. We make the impossible, possible.

  • Flexible Payment Terms

    Even if you don't have the money to pay, Rumpelstiltskin is always flexible with alternative forms of payment. Rings, necklaces, future children, we'll accept any form of payment.