Aligning Strategy, Process, Knowledge and Technology for Smarter Operations

Join APQC Research Leads Lynda Braksiek and Madison Lundquist for a dynamic panel discussion featuring experts from SAP and eGain as they explore how organizations are building more connected, data-driven operations.

This session will examine practical approaches for aligning business priorities with process management, knowledge management, and enterprise technology initiatives. Panelists will share real-world examples, lessons learned, and emerging best practices for improving operational agility, strengthening collaboration between business and IT, and enabling more effective execution across complex organizations.

Attendees will gain insights into:

• Strategies for connecting business priorities to operational execution

• Ways organizations are using business capabilities, process frameworks, and reference architectures to guide transformation efforts

• Lessons learned from implementing and evolving enterprise process and knowledge initiatives

Building on conversations from the APQC Connect 2026 conference, this session brings those insights to a broader audience. Whether your focus is operational excellence, digital transformation, process management, or knowledge management, you’ll leave with practical ideas for creating smarter, more connected operations.

This webinar is sponsored by SAP and eGain.